Cookie Policy

This Cookie Policy provides for details of the cookie and other tracking technologies (collectively “Cookies”) which we use on our Platform, and the information which is collected using the Cookies and how it is being used. The Cookies that we use allow our Platform to work properly, and it helps us to understand what information is most useful to you whilst accessing our Platform. By using Cookies, we are able to provide you with a better experience and improve our Platform by better understanding how you use it.

We also use advertising identifiers which are similar to cookies and are found on many mobile devices and tablets. Like cookies, advertising identifiers are used to make online advertising more relevant. Advertising cookies and advertising identifiers use information about your use of our Platform, your response to ads and electronic messages, and to deliver ads that are more relevant to you. These types of ads are called “internet based advertising”.

Any capitalised terms not defined in this Cookie Policy are defined in our Terms of Use, Terms of Business or Privacy Policy.

WHAT IS A ‘COOKIE’?

Cookies are small text files that are stored on your internet browsing device (e.g. computer, tablet or phone) when you visit or use our Platform or see one of our adverts elsewhere on the internet. Cookies enable us to ‘remember’ who you are when your computer or device first visits our Platform, to remember your preferences, and to keep you logged in for repeat visits, if you consent. Information from Cookies may include information relating to your use of our Platform, and information about your computer or device (such as IP address and browser type), and demographic data. Most browsers accept Cookies automatically, but you can set your browser to notify you when you receive a Cookie or to reject Cookies generally.

HOW DO WE USE COOKIES?

We may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Platform. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

‘COOKIE’ TYPES

Some of the types of Cookies on our Platform can be categorised as follows:

1. Strictly Necessary Cookies. As the name suggests, these are Cookies that are required for the operation of our Platform, and provide basic functionality (like accessing content or logging in). They include, for example, Cookies that enable you to log into our Platform, make purchases and avail our services. Without these cookies, you will not be able to access some parts of our Platform. These Cookies do not typically contain any information that personally identifies you.

2. Performance Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Platform. This helps us to improve the way our Platform works, for example, by ensuring that Users are finding what they are looking for easily. These Cookies do not typically contain any information that personally identifies you.

3. Functionality Cookies. These are used to recognise you when you return to our Platform, and they remember data about your browser. These Cookies enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies may collect your personal data to the extent you have disclosed, and if you do not accept these Cookies, then it may restrict the content on our Platform, and affect the performance and functionality of our Platform to you.

4. Targeting or Advertising Cookies. Targeting Cookies are used to help in providing Users with adverts that are relevant to them by collecting information about their browsing habits and Platform usage. They can also be used to allow third parties to display relevant and personalised ads to Users through their networks, to measure the effectiveness of advertising campaigns and to limit the number of times you see the same advert. If you do not allow these Cookies, you will experience less targeted advertising.

5. Analytics Cookies. These allow us to understand how you use our Platform. For example, how efficiently you are able to navigate around it. They help us understand your experience of our Platform.

6. Third Party Cookies. Our Platform may also display content from a third party website or service, which may result in Cookies from third parties being stored on your hard drive or browser. Third-party Cookies are not placed by us; instead they are placed by third parties that provide services to us and/or to you. We do not control the storage and use of these Cookies by these third parties and you should refer to the privacy policies of the relevant third parties for more information. Third party Cookies are used on our Platform purely for analytics and marketing purposes (they work in the same way as Analytics Cookies described above).

7. Persistent Cookies. these Cookies are those that remain on your computer or device for a predetermined period and are activated each time you visit our Platform. Any of the above types of Cookies may be a Persistent Cookie.

8. Session Cookies: Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Platform until you close your browser. Any of the above types of Cookies may be a Session Cookie.

9. Social Media Cookies. These cookies enable social media functionality, like sharing content with friends and networks (they work in the same way as Targeting or Advertising Cookies described above).

Cookies on Our Site are not permanent and will expire as indicated in the table below.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy. For more specific details of the Cookies that we use, please refer to the tables below.

WHAT COOKIES DO WE USE?

  • The following strictly necessary First Party Cookies may be placed on your computer or device. 
Name of Cookie Purpose Strictly Necessary Expires
XSRF-TOKEN Preserves User Login information and states Yes When you close your browser
DPSettings Preserves the user's Cookie policy preferences Yes 12 days
slim_session Preserves User Login information and states Yes 1 day
  • The following strictly necessary Third Party Cookies may be placed on your computer or device. 
Name of Cookie Provider Purpose Expires
nsr m.stripe.network Used to process payments for our website. When you close your browser
cookiesEnabled checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_sid checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_mid checkout.stripe.com Used to distinguish users. 1 year
ab_disable_remember_ checkout.stripe.com Used to process payments for our website. 7 years
checkout-test-session checkout.stripe.com Used to process payments for our website. 10 years
cid checkout.stripe.com Used to process payments for our website. for ever
vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
  • Our Platform uses the following Functionality Cookies: 


Olark
Name of Cookie Provider Purpose Expires
hblidBeyondbillablehours.coma visitor identifier that we use only on your site to remember this visitor between visits2 years
wcsidBeyondbillablehours.coma session identifier that we use only on your site to keep track of a single chat sessionWhen you close your browser
olfskBeyondbillablehours.comstorage identifier that we use to maintain chat state across pages (e.g. message history)2 years
_okbkBeyondbillablehours.comextra state information (e.g. chat box being open/closed)When you close your browser
_okBeyondbillablehours.commost recent Olark site ID (security measure)When you close your browser
_oklvBeyondbillablehours.comthe Olark loader version (for improved caching)When you close your browser
_oklaBeyondbillablehours.comused for caching purposes (loaded from CDN vs. loaded from our infrastructure)When you close your browser
_okgidBeyondbillablehours.comused for caching by setting a hash for assets to determine if they have changed and if they need to be refreshedWhen you close your browser
_okacBeyondbillablehours.comused for caching by setting a hash for assets to determine if they have changed and if they need to be refreshedWhen you close your browser
TawkTo
Name of Cookie Provider PurposeExpires
TawkConnectionTime Beyondbillablehours.com previous registration time stamp When you close your browser
Tawk_ Beyondbillablehours.com socket connection url When you close your browser
__tawkuuid Beyondbillablehours.com domain restriction values 6 months
__cfduid tawk.to Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Freshchat
Name of Cookie Provider Purpose Expires
pubsub_cookie Beyondbillablehours.com This cookie is used for the freshchat service When you close your browser
hop- Beyondbillablehours.com This cookie is used for the freshchat service When you close your browser
Beyondbillablehours.com This cookie is used for the freshchat service When you close your browser
_ Beyondbillablehours.com This cookie is used for the freshchat service 1 year
pnctest Beyondbillablehours.com This cookie is used for the freshchat service 1 year
Zendesk Web Widget
Name of Cookie Provider Purpose Expires
ZD-referrerPolicy Beyondbillablehours.com Stores referrer tags Forever
ZD-zE_oauth Beyondbillablehours.com Stores the authentication token once the user has been authenticated. 2 hours
ZD-currentTime Beyondbillablehours.com Sets the time when page loads. Forever
ZD-settings Beyondbillablehours.com Stores a hash of settings so that we don't keep sending blips after the initial one Forever
ZD-suid Beyondbillablehours.com Session id for pathfinder. 20 minutes
ZD-buid Beyondbillablehours.com Collects Machine ID. Forever
Intercom
Name of Cookie Provider Purpose Expires
intercom-id- Beyondbillablehours.com This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. 9 months
  • Our Platform uses analytics services by using Analytics Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of our Platform, it does enable us to continually improve our Platform, making it a better and more useful experience for you. They are as follows:
Google Analytics
Name of Cookie Provider Purpose Expires
_ga Beyondbillablehours.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat Beyondbillablehours.com Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser
_gid Beyondbillablehours.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser
collect Beyondbillablehours.com Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. When you close your browser
Mixpanel
Name of Cookie Provider Purpose Expires
mp_#_mixpanel Beyondbillablehours.com MixPanel: Cookie used by MixPanel for analytics purposes 1 year
Sumo me
Name of Cookie Provider Purpose Expires
__smToken Beyondbillablehours.com The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year
__smSmartbarShown Beyondbillablehours.com Is set when the Smartbar is shown 50 years
__smVID Beyondbillablehours.com Used to display relevant advertising 1 month
__smSessionId Beyondbillablehours.com Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser
  • Our Platform uses the following Targeting or Advertising Cookies:

Facebook
Name of Cookie Provider Purpose Expires
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers 3 months
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers When you close your browser
Hubspot
Name of Cookie Provider Purpose Expires
__hstc Beyondbillablehours.com The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
hubspotutk Beyondbillablehours.com This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
__hssc Beyondbillablehours.com This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min
__hssrc Beyondbillablehours.com Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session
messagesUtk Beyondbillablehours.com This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. session
Refersion
Name of Cookie Provider Purpose Expires
ci_session refersion.com Preserves users states across page requests. When you close your browser
refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser
__cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Google AdWords
Name of Cookie Provider Purpose Expires
ads/ga-audiences Beyondbillablehours.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. When you close your browser
Fomo
Name of Cookie Provider Purpose Expires
Fomo.hstry-count-since-first-event- Beyondbillablehours.com Used by Fomo for showing user notifications. Persistent
Fomo.hstry-first-timestamp- Beyondbillablehours.com Used by Fomo for showing user notifications Persistent
Fomo.snv- Beyondbillablehours.com Used by Fomo for showing user notifications Persistent

HOW TO REJECT AND MANAGE YOUR COOKIES?

Before we place Cookies on your computer or device, you will be shown a banner requesting your consent to set these Cookies. Your acceptance of our Cookie Policy is deemed to occur when you press the “accept all Cookies” button on our Cookie banner or when you have selected your preferred Cookie options in our Cookie Manager and pressed the “Continue” button. You may, if you wish,deny consent to the placing of Cookies unless those Cookies are strictly necessary or functionality related. Where you click accept to “marketing communications from us” you also accept our Targeting and Advertising Cookies.

If you wish to restrict or block the Cookies we use on our Platforms, another way you can do this is within your browser settings. Most internet browsers allow you to determine whether you wish to disable all Cookies or only third party Cookies. The Help function within your browser should tell you how to do this. For further information about Cookies please visit www.allaboutcookies.org. For information about advertising Cookies and instructions on how to disable them, visit www.youronlinechoices.com.

Please be aware that in disabling cookies on our Platforms may affect your experience of our Platforms where the functionality is controlled by the use of Cookies. If you do not agree to our Cookie Policy, please stop using our Platform immediately.

CHANGES TO THIS COOKIE POLICY

We reserve the right to modify or amend the use of Cookies at any time and for any reason. Any changes to the use of Cookies posted on our Platform apply as soon as they are posted. By continuing to use our Platform after any changes are posted, you acknowledge acceptance of those changes.

You may exercise your privacy rights as set out in our Privacy Policy. For more information on privacy, please refer to our Privacy Policy.

CONTACT US

info@beyondbillablehours.com or

BKG Consultancy LLC
Sharjah Media City
Al Messaned, Al Bataeh
Sharjah, UAE


Last Updated on 27 July 2021